Dialed

Terms of Service

Effective date: September 28, 2026Last updated: September 28, 2026

1. Agreement to these Terms

AI Plexus, LLC ("Dialed," "we," "us") operates Dialed, a sales activity tracking platform available at dialed.cloud and app.dialed.cloud (the "Service"). These Terms of Service ("Terms") are a binding agreement between you and us. By creating an account, checking the acceptance box, subscribing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a company or other organization, you confirm that you have authority to bind it, and "you" includes that organization.

2. The Service

Dialed lets organizations record daily sales activity, apply scoring rules they configure, and see the results in scoreboards, leaderboards, challenges, celebrations, and manager dashboards. It is a tracking and reporting tool.

Dialed works only with information that you and your users enter into it. It does not connect to, sign in to, or pull data from your CRM, loan origination system, phone, email, or any other business system.

Dialed does not provide financial, legal, lending, compliance, employment, tax, or other professional advice.

3. Free Beta

Dialed is currently in beta.

  • Free access. Beta access is complimentary and needs no credit card. It is currently scheduled to end on December 31, 2026. We may change that date and will give organization admins reasonable notice in the app or by email.
  • Work in progress. Features may change, break, be reset, or be removed, and we may change plans and pricing. Features labeled "Beta" (such as Dialed Coach) are especially experimental.
  • After the beta. To keep adding or changing information, an organization needs an active subscription. Without one, the organization becomes read-only: you can still view what is there, but cannot add or edit. We will not delete your data solely because the beta ended.
  • No obligation. You are not required to subscribe.
  • Keep your own copies. Because the Service is in beta, use the export tools in the app where available and keep your own copies of anything important.

4. Accounts and organizations

Your account.

  • You must be at least 18 and use Dialed for business purposes.
  • Give us accurate information and keep your sign-in credentials confidential. Do not share your account, let anyone else use it, or create an account with someone else's identity.
  • You are responsible for activity under your account. Tell us at contact@aiplexus.io if you think it has been compromised.
  • We may require approval of new organizations, and may decline or suspend an organization at our discretion.

Organizations and Org Admins. The person who creates an organization becomes its Org Admin and acts for the organization. Org Admins can invite users, assign roles, configure scoring rules, manage billing, and see data for everyone in the organization. Managers can see data for the people in their team, branch, or region. Rankings, leaderboards, challenges, and celebrations show names and performance to other users within the same scopes.

The organization is responsible for:

  • having the authority, notices, and consents required to enter its personnel's information into Dialed and to have it processed and displayed as described above;
  • assigning roles appropriately and removing access for people who leave;
  • the accuracy of its scoring rules and the activity entered by its users.

5. Subscriptions, fees, and billing

  • Per-seat pricing. After the beta, Dialed is billed per seat. A seat is any active user or pending invitation. Current prices and seat tiers are shown on the Billing page in the app; the tier is set by your total number of seats and applies to every seat.
  • Monthly or annual. You can choose monthly or annual billing. Subscriptions renew automatically at the end of each billing period until canceled.
  • Payments. Payments are processed by our payment provider, Stripe. We do not store your full card number. Fees exclude taxes unless stated.
  • Changes. Only Org Admins can manage billing. Seat changes and switches between monthly and annual billing are prorated by the payment provider. You cannot reduce seats below the number in use.
  • Cancellation. You can cancel at any time. Your organization keeps access through the end of the period you have paid for.
  • Refunds. Except where the law requires otherwise, fees are non-refundable.
  • Failed payments. If a payment fails, your organization becomes read-only until the payment is resolved.
  • Price changes. We will give at least 30 days' notice before a price change takes effect at your next renewal.
  • Discounts. Founding-customer discounts and promotions apply only as we tell you in writing and do not guarantee future discounts.

6. Your data

  • Ownership. Your organization owns the information it and its users enter into Dialed, including activity entries, scoring settings, names, roles, and organization structure ("Customer Data").
  • Our license. You give us a worldwide, non-exclusive, royalty-free license to host, process, and display Customer Data as needed to provide, secure, and support the Service for you.
  • Aggregated data. We may use de-identified, aggregated statistics that do not identify you, your organization, or any individual to understand and improve the Service.
  • Separation and access. We design the Service so that each organization's data is kept separate from other organizations' and users see only what their role allows. Dialed personnel with operator access may access data as needed to run, support, secure, and protect the Service and to enforce these Terms.
  • Do not enter sensitive information. Dialed tracks activity counts, not customer records. Do not enter Social Security numbers, customer or borrower personal or financial information, account or payment card numbers, health information, or similar sensitive data anywhere in Dialed, including free-text fields and Dialed Coach.
  • Export and deletion. Use the export tools in the app where available. To request deletion of your organization's data, email contact@aiplexus.io. We will act on the request within a reasonable time, except where we must keep information for legal reasons or until it rolls off routine backups.
  • Privacy. Our Privacy Policy explains how we handle personal information.

7. Dialed Coach and other AI features (Beta)

Dialed Coach is an in-app assistant that explains the performance information Dialed has already calculated.

  • Read-only. Coach cannot log activity or change goals, scoring, people, settings, challenges, commitments, or billing.
  • How it works. To answer a question, Dialed sends relevant performance information that the signed-in user is already allowed to see (which may include names and activity results) to a third-party AI model provider.
  • Usage records. During the beta we record the model used, token counts, and an estimated cost for each Coach request, for evaluation and cost control. Org Admins can access their organization's records through authorized reporting.
  • It can be wrong. AI responses may be inaccurate, incomplete, or misleading. Dialed's own calculations are the source of truth, and Coach output is not professional advice.
  • Your decisions. Do not use Coach output as the sole basis for hiring, firing, discipline, pay, or other employment decisions.
  • Changes. We may change, limit, or remove Coach at any time.

8. Acceptable use

You agree not to:

  • break any law or use Dialed for anything unlawful;
  • enter false or misleading activity, or manipulate scores, rankings, or challenges;
  • access another organization's data, or bypass or test the limits of permissions and security;
  • reverse engineer, copy, or attempt to extract the source code of the Service;
  • resell, sublicense, or offer the Service to third parties, or use it to build a competing product;
  • scrape, crawl, or use bots or automated means against the Service;
  • introduce malware or interfere with the Service or other users;
  • upload content that is unlawful or infringes anyone's rights, or enter the sensitive information described in Section 6;
  • use Dialed to harass, discriminate against, or retaliate against anyone.

9. Our intellectual property

We own the Service, including its software, design, scoring methodology, text, and branding. Your Customer Data remains yours (Section 6). While your access is active, we give you a limited, non-exclusive, non-transferable, revocable right to use the Service for your organization's internal business purposes. We reserve all rights not expressly granted.

10. Feedback

If you send us ideas or suggestions about the Service, we may use them without owing you anything. You give us a perpetual, irrevocable, worldwide, royalty-free license to use and build on that feedback.

11. Third-party services

Dialed relies on third-party services to operate, including Google (sign-in), Stripe (payments), Supabase (hosting and database), an AI model provider (Dialed Coach), and email and push notification delivery. Their terms may apply when you use those features. We are not responsible for the availability, security, or conduct of third-party services.

These are services Dialed itself uses. As described in Section 2, Dialed does not connect to your own business systems.

12. Availability and changes to the Service

We work to keep Dialed available but do not promise that it will be uninterrupted or error-free. We may perform maintenance and may add, change, or remove features. If we discontinue the Service entirely, we will give reasonable advance notice and refund any prepaid fees for the period after discontinuation.

13. Suspension and termination

You may stop using Dialed at any time, and an Org Admin can cancel the organization's subscription (Section 5).

We may suspend or end access for a user or an organization if:

  • there is a material breach of these Terms;
  • fees are past due;
  • we are required to by law; or
  • we reasonably believe it is needed to protect the security of the Service or other users.

Where practical, we will tell you why and give you a chance to fix the problem first. When access ends, your right to use the Service ends, and you can request export or deletion of your data as described in Section 6. Sections that by their nature should continue (including ownership, disclaimers, limits on liability, indemnification, payment obligations, and governing law) will survive.

14. Disclaimers

The Service, especially during the beta, is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not promise that scores, rankings, or Coach responses are error-free or suitable for your purposes.

Points, tiers, and rankings are informational. Challenge rewards shown in Dialed are informational only, and any prize is the responsibility of the organization offering it. Dialed is not a compliance or official record-keeping system, and you remain responsible for your own legal and regulatory obligations.

YOU ARE SOLELY RESPONSIBLE FOR ANY BUSINESS, PERSONNEL, COMPENSATION, OR EMPLOYMENT DECISIONS MADE IN RELIANCE ON THE SERVICE.

15. Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or $100. Some places do not allow certain limits, so these limits apply only as far as the law permits.

16. Indemnification

You will defend and indemnify us against third-party claims, including claims by your personnel or customers, arising from your Customer Data, your violation of these Terms, or your violation of law or of another person's rights.

17. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Before filing a claim, contact us at contact@aiplexus.io and give us 30 days to try to resolve the matter informally. Any claim that is not resolved must be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to those courts' jurisdiction.

To the extent permitted by law, each of us waives the right to a jury trial, and each of us may bring claims only in an individual capacity, not as part of a class or representative action.

18. General

  • Entire agreement. These Terms and the Privacy Policy are our entire agreement about the Service.
  • Changes. We may update these Terms. For material changes we will give at least 30 days' notice, in the app or by email. We may ask you to accept updated Terms in the app, and continuing to use the Service after the effective date means you accept them.
  • Assignment. You may not transfer these Terms without our written consent. We may assign them in a merger, acquisition, or sale of assets.
  • If part is unenforceable. The rest of these Terms stays in effect. If we do not enforce a term, that is not a waiver of it.
  • Notices. We may give notice by email or in the app.

19. Contact

AI Plexus, LLC · 3571 Far West Blvd, Austin, TX 78731 · contact@aiplexus.io

© 2026 AI Plexus, LLC